📬Support
We are committed to providing you with the best possible support to enhance your experience with our app.
Support Hours Our dedicated support team is available to assist you during the following hours:
Monday to Friday: 9:00 AM - 6:00 PM (PST)
Weekends: Closed
Contact Information If you require assistance, you can reach out to our support team via email. Please allow up to 24 hours for us to respond to your inquiries.
Email: support@idpartner.com
First Response Service Level Agreement (SLA) We understand that timely support is crucial for your experience with our app. Our SLA ensures that we respond to your inquiries promptly. Our commitment is as follows:
For all support requests received during our business hours, we will respond within 24 hours.
For support requests received outside our business hours, we will respond on the next business day.
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